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The Technician Level One is responsible for installing and configuring hardware and software on a high
volume of computers, printers and other products for customers on a daily basis.
Key Areas of Responsibility
? Configure customers systems to their required specifications.
? Test systems to ensure 100% quality.
? Maintain minimum monthly productivity goals.
? Troubleshoot problems with computer systems, including hardware, software and peripheral
equipment.
? Ensure that customers receive the highest level of customer service.
? Communicate issues concerning customer orders to the area Help Desk or Team Leader.
? Adhere to safety procedures and guidelines at all times.
Responsibilities
? Perform any additional duties assigned by management.
? It may be necessary on occasion for this individual to work beyond their regularly scheduled shift
? Overtime is to be expected and in some cases may be required
? Demonstrate ability to lift and carry up to 25 pounds of force frequently (34-67% of the workday) and
26 to 50 pounds of force occasionally (0-33% of the workday). The team lift system must be utilized
for loads weighing more than 50 pounds.
? Demonstrate ability to push and pull up to 10 pounds of force occasionally (0-33% of the workday).
? Demonstrate ability to perform eight or more hours of standing, walking, bending, lifting, stooping and
carrying products in combination at any given time.
? Ability to work in a warehouse environment which includes changes in temperature as weather
fluctuates, noise from conveyors and forklifts.
The information in this position description is intended to convey information about the key responsibilities
and requirements of the position. It is not an exhaustive list of the skills, efforts, duties, responsibilities or
working conditions associated with the opportunity. Responsibilities are subject to change.
Qualifications
Minimum Qualifications
? High School diploma or GED.
? A + Certification or an equivalent combination of education and experience with the ability to
demonstrate knowledge.
Other Required Qualifications
? Analytical skills and the ability to solve problems
? Ability to quickly learn about new technology and keep pace with an ever-changing industry
? Ability to assemble and disassemble computer equipment, mechanically inclined
? Obtain certifications and continually learn new technology.
? Demonstrate ability to lift and carry up to 25 pounds of force frequently (34-67% of the
workday) and 26 to 50 pounds of force occasionally (0-33% of the workday). The team lift
system must be utilized for loads weighing more than 50 pounds.
? Demonstrate ability to push and pull up to 10 pounds of force occasionally (0-33% of the
workday).
? Demonstrate ability to perform eight or more hours of standing, walking, bending, lifting,
stooping and carrying products in combination at any given time.
? Ability to work in a warehouse environment which includes changes in temperature as
weather fluctuates, noise from conveyors and forklifts.
Preferred Qualifications
? Net+ Certification
? Knowledge of computer components and configuration of various types of computers, as
demonstrated by previous experience building and installing computers
? Basic knowledge of internal systems
CUSTOMER FOCUS AND QUALITY MANAGEMENT RESPONSIBILITIES:
Each coworker is responsible for maintaining customer focus and conforms to the quality
management system.
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