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JobsRUs.com. is seeking hire a Customer Support Representative, Sr. for our client in Redondo Beach, CA!
Benefits Available!
Weekly Pay!
$22.57/Hour
Shift Details: 8:00AM to 5:00PM
DESCRIPTION:
Duties include analyzing and responding to messages by customers. Resolving problems and maintain an ongoing relationship with customer. Following up on customer requests, reviewing rates as needed, tracking shipments and orders, preparing reports, customer set ups, updating customer files and profiles. Develop and prepare proposals and presentations. Prepares complex reports and performs audits.
Customer Communication: Act as the primary point of contact for customers regarding shipment updates, inquiries, and problem resolution. Provide timely and accurate information on delivery schedules, order status, and tracking details. Manage incoming calls and emails from clients with professionalism and promptness. Order Processing & Shipment Coordination: Process and manage orders from customers, ensuring they are entered accurately into the system. Coordinate with operations, warehouses, carriers, and vendors to schedule pickups, deliveries, and shipments. Monitor and ensure on-time delivery of shipments, proactively addressing any issues or delays. Issue Resolution: Address and resolve any discrepancies or problems related to shipping (e.g., damaged goods, late deliveries, missing items). Escalate complex issues to the appropriate department or management when necessary. Documentation & Reporting: Prepare and review shipping documents such as bills of lading, packing lists, labels, and invoices. Maintain detailed records of customer interactions, shipment details, and any service-related incidents. Problem-Solving & Escalation: Troubleshoot logistics challenges, including routing issues, carrier delays, or customs clearance problems. Escalate issues when needed and ensure follow-up actions are taken to resolve them.
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