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Schedule: Monday–Friday, 7:30 AM – 3:30 PM
Position Summary:
The Customer Service Representative II is responsible for supporting warehouse operations, routing, and retail accounts through accurate order processing, communication, and problem resolution. This role requires strong organizational skills, the ability to work under pressure, and familiarity with Warehouse Management Systems (WMS).
Key Responsibilities:
Provide customer service support for retail accounts and routing operations
Process and manage orders using the Warehouse Management System (WMS)
Communicate effectively with internal teams, drivers, and customers
Monitor deadlines and ensure timely completion of tasks
Identify, escalate, and resolve issues in a timely and professional manner
Maintain accurate records and documentation
Manage multiple priorities in a fast-paced environment
Qualifications & Skills:
Previous customer service experience required
Strong written and verbal communication skills (mandatory)
Self-driven with the ability to work independently
Strong time management and organizational skills (mandatory)
Familiarity with WMS systems preferred
Ability to work under pressure and meet strict deadlines
Strong problem-solving skills and ability to communicate issues effectively
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