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The Customer Service Representative supports Ferguson's Distribution Customer Care Services (DCCS) team by providing exceptional service to internal branch customers. This role is responsible for researching and resolving order-related inquiries, coordinating with distribution centers, vendors, carriers, and internal departments, and ensuring timely and accurate communication regarding customer requests.
This role requires the ability to manage a high volume of requests while maintaining accuracy, meeting service level agreements (SLAs), and delivering an exceptional customer experience. Success in this position depends on strong communication skills, attention to detail, problem-solving abilities, and the capacity to effectively prioritize competing demands in a fast-paced, metrics-driven environment.
This position is scheduled to work 9:00 AM to 6:00 PM ET in a hybrid environment. The current schedule consists of in-office work Tuesday through Thursday and remote work Monday and Friday; however, work hours and schedules may be adjusted to support business and operational needs.
This role is being hired to meet current business needs and does not guarantee permanent employment. However, Ferguson is committed to identifying and developing strong talent throughout the organization. We value individuals who are eager to learn, contribute, and grow their careers, and we encourage high-performing associates to pursue future opportunities within Ferguson as they become available.
Must haves:
2+ years of customer service experience, order management, logistics support, supply chain operations, or distribution environment experience.
*Preference for internal customer support or email-based support.
1-2 years Microsoft Office proficiency
*Outlook, Teams, and Excel required.
Intermediate Microsoft Excel skills required -Excel assessment required with submission.
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